The IT Servicedesk is the main point of contact for all IT-related support, services, and requests. We assist students, faculty, and staff with technical issues, system access, service requests, and general IT inquiries through phone, email, or the ITSM Portal.
Incident Reporting
Reporting system outages or access issues. Logging hardware or software malfunctions. Responding to email or network failures. Tracking and escalating unresolved incidents. Communicating updates and resolutions to users.
Service Requests
Submit requests for IT services such as hardware, software, AV setups, or access provisioning.
User Account Assistance
Provides support with login issues, password resets, locked-out accounts, and user access.
Email Support
Provides assistance on email setup, accessing and managing QU email accounts and shared mailboxes to ensure secure and reliable communication for students, faculty, and staff.
Hardware Support
Provides basic hardware support for QU-owned devices and equipment to ensure smooth operation and minimal downtime.
Software Support
Provides assistance with the installation, troubleshooting, and general use of approved software applications used within the institution.
Printing Support
Provides assistance with QUprint setup, access, and troubleshooting on QU/non-QU devices.
File Sharing Support
Provides support for mapping shared drives, resolving access denied errors, or addressing folder visibility problems.
Wi-Fi / Internet Support
Provides support for connecting to QU campus Wi-Fi and wired internet access.
VPN Support
Provides support to authorized users on setting up and using the Virtual Private Network (VPN), allowing secure remote access to university systems and resources from off-campus locations.
Multi-Factor Authentication (MFA) Service
Assists in MFA registration and setup, changing or resetting authentication methods, troubleshooting login issues related to MFA, and providing temporary access in case of lost devices.
Telecommunication Service
Provides assistance with office telephones, resetting voicemail pins, accessing voice mailboxes, and configuring Cisco Jabber upon request.